We understand that buying a new kitchen, bedroom or investing in a perfect home office can be daunting if you don’t feel you have all the information. Find some of our commonly asked questions below. If your question isn’t there then feel free to give us a call and we’d be more than happy to discuss your query in more detail. Alternatively you are welcome to pop in to one of our showrooms in Ashford or Farnham Common and a member of the team will be happy to help.
Our showrooms will be closed from 21st December to 2nd January. We wish you a Merry Christmas & Happy New Year!
ASHFORD KITCHENS & INTERIORS FAQ
About Our Process
Do you charge a design fee?
No, our design consultations are no obligation and free of charge. Plans and proposals remain property of Ashford Kitchens until an order is placed.
What’s the step by step process?
The first step is to visit our showroom and have a look at our extensive range of kitchens & bedrooms on offer. We would then look to arrange a suitable time to arrange for a designer to come and measure your space. (If you have plans for an extension we would invite you to meet with our designer in our showroom for your consultation).
Our designer would then take all the information discussed, along with measurements of your space, and put together a tailored design to meet your requirements. They would then present this to you at a presentation meeting back at our showroom.
Once you’ve decided to go ahead with us, we would introduce you to our project coordination team, who will look after the ordering and installation process for you, booking in a fitting date and answering any installation questions you may have.
Do you provide a full renovation service?
We pride ourselves on being able to offer a fully project managed service. We have a team of electricians, plumbers, plasterers, tilers, and carpenters to undertake a start to finish service, all brought together by our in house project coordination team. All our installers have the appropriate qualifications for work being carried out (Electricians are ‘Part P’ qualified and gas engineers are registered on the ‘Gas Safe’ register.) You will receive certificates for these where required.
Delivery Questions
How quickly can you deliver and fit my new kitchen, bedroom or office?
Lead times vary throughout the year depending on how busy we and the factory get, but we are usually able to install a kitchen within 6-12 weeks of placing an order with us. Please speak to your designer for a more accurate reflection on our current lead times..
Can I change my existing order?
Yes, providing you haven’t reached the ‘cut-off’ for changing your order. This date will vary depending on which items you’ve ordered from us, so please speak with your designer who will be able to advise when the cut off dates for changes will be.
Installing your Kitchen, Bedroom or Home Office
I have a friend who’s a carpenter, can they fit the kitchen or bedroom I buy from you?
Yes we are happy to deliver your order as a ‘supply-only’ order. However we do always recommend that you use our fitters, as they are expert at fitting the products we supply. You also then benefit from our in-house project coordination service when having your kitchen installed by us.
Should I lay my floor before the kitchen is installed?
This would depend on the type of flooring you’re having installed. Please speak to your designer who will be able to advise.
Do you carry out all electrics and plumbing?
Yes. If you decide to choose our full installation service, all our electricians and plumbers are ‘Part P’ and ‘Gas Safe’ qualified. You will receive certificates for these where required.
Do you supply all the materials and tools when you come to install?
Yes. Everything required to install the kitchen as agreed will be supplied by Ashford Kitchens. Anything added by you that was not agreed at point of sale would be subject to additional costs.
Finance FAQs
When do I need to pay?
This will vary depending on the type of service/products you’ve purchased from us. Please speak with your designer or project manager who will be able to advise of payment dates.
How much will a kitchen cost?
This is dependent on the style, worktops, appliances, how much fitting is involved. We have a very large range of options which can meet a wide range of budgets..
Do your kitchens come with a guarantee / how long is the warranty?
Yes. The kitchen cabinets come with a 20 year manufacturing guarantee. All other items in the kitchen such as sink, appliances, tap, worktops etc have different warranties which we can advise you on.
Manufacturing and Materials
What worktops do you supply?
We supply a variety of worktops including; Caesarstone, Silestone, Dekton, Granite, Corian, Laminate and Wood.
Which kitchen appliances do you supply?
We supply a wide range of kitchen appliances at competitive prices from well known manufacturers including Neff, Falmec, Quooker, Caple, Bosch, Siemens, Elica, Franke, Bertazzoni & Kaelo.
Where are your cabinets manufactured?
Sheraton kitchens are manufactured to order at their purpose-built factory in Yorkshire.
About Ashford Kitchens and Interiors LTD
What certifications or accreditations do you have?
Here at Ashford Kitchens we are full members of the KBSA – Kitchen, Bedroom Specialists Association. For more information visit www.kbsa.org.uk
Which areas do you serve?
We serve areas approximately a 30-40 minute drive away from either of our showrooms in Farnham Common, Bucks or Ashford, Middlesex.
